Tell Us Your Story

If you’ve experienced problems with Avast Software as described on this site, feel free to tell us and everyone else about it here.

194 thoughts on “Tell Us Your Story

  1. avast charged my credit card without my aqutohrization,i called the bank and suspended my credit card.i e-mailed to avast that they are thieves but nothing i had to close my all internet accounts.i uninstalled avast forever not to install again ever.

  2. I tried several times to cancel , do not renew, my subscription. Then I see a charge to my pay pal account for $53.49 to Digital River. I called them and they gave me a number to Avast. The fellow who answered had such a heavy accent that I could barely understand him. He insisted that he couldn’t locate my credit card umber by the last 4 digits and had to have the entire card number. Which I finally broke down and gave it to him (I know, stupid) and he still couldn’t locate my account. At this point I am pretty sure I am out $53.49 but hope that it is not more due to the credit card number. What a Scam!!!!!

  3. 2 years ago, I cancelled my pay account with Avast. I then got E-mails for my card(expired) number to charge for services I no longer had or used. 2 days ago, I got 2 e-mails from Avast. One, saying my card had expired & give them a new card #, the second, saying my card will soon expire. I ignored these & trashed them.
    Yesterday, Avast had hacked my debit card(a card # that was never given to them) and charged my account.
    I have filed a fraud charge against them. and will pursue, filing further charges.

  4. I was very happy with McAffee but my 5 year contract came to an end so I looked online to renew. Avast was less than half the price so I got that instead but when I started using it it said I needed to upgrade to get ‘full cover’ otherwise my computer was ‘at risk’. I reluctantly paid as now it was about the same price as McAffee. But then Avast said my computer was still at risk and I needed to pay even more money!!
    I now just want to leave Avast and go back to McAffee realising I have been scammed by dishonest marketing.
    Hate it!!!

  5. Avast charged me twice, £80 in total back in 2017 for a single product… and via PayPal charged me £50 last week for an auto renewal of their antivirus software I do not use, own or want, and despite their websites customer services page assuring people they’re entitled to a full refund within 30 days of purchase(/being robbed) if they don’t wish to renew their antivirus software… I am still not being refunded it seems.

    Avast are literally the worst company I have ever dealt with in my entire life, I’m a firefighter and I’m being robbed blind by a company which is worth millions of dollars, I am absolutely furious!

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